Clause 1
Definitions
The following expressions apply throughout these Terms & Conditions. Words in the singular include the plural where the context permits, and headings are included for convenience only.
Account
The personal profile registered by an eligible user to access mkt4 services.
Player or You
The verified individual accessing or using mkt4 under these terms.
Services
Casino games, live dealer products, sports markets, promotions, payments, and related mkt4 functions.
Bonus Funds
Promotional value subject to separate eligibility, validity, game contribution, and wagering conditions.
Clause 2
Account Eligibility and Registration
You may register with mkt4 only if you are at least 21 years old, have full legal capacity, and are not prohibited from gambling by applicable law, court order, self-exclusion, employment restriction, or another binding obligation. You must provide truthful personal details, including your legal name, date of birth, current contact information, and any information reasonably requested for account verification.
Only one mkt4 account is permitted per person, household, device, payment source, or shared network where multiple registrations create a risk of promotion abuse or coordinated activity. Legitimate household users may be asked to complete additional verification. You must not open an account for another person, transfer an account, sell account access, or permit anyone else to place wagers using your credentials.
You are responsible for maintaining a strong password and keeping all login details confidential. Any suspected unauthorised access must be reported promptly. mkt4 may temporarily secure the account while the matter is investigated.
Clause 3
Identity Verification and KYC
mkt4 may conduct know-your-customer, age, identity, source-of-funds, payment ownership, and security checks at registration, during account use, or before processing a withdrawal. Requested evidence may include a government-issued identity document, proof of address, payment ownership evidence, or other reasonable documentation.
Documents must be valid, legible, unaltered, and belong to the registered player. Providing false, edited, stolen, or misleading information is a serious breach. mkt4 may restrict deposits, wagering, bonuses, or withdrawals until checks are completed. Delays caused by incomplete or inconsistent documents are not considered payment processing failures.
Clause 4
Deposits, MYR Payments, and Account Balances
Where supported, mkt4 may accept MYR deposits through channels such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong. Payment availability, minimum and maximum amounts, processing time, and maintenance periods may vary. The options displayed within the account at the time of a transaction are the applicable options.
A payment method must normally be registered in your own name. mkt4 may reject or return third-party deposits and may request evidence that you control the funding source. Account balances do not earn interest and must not be used as a banking or remittance facility. You may not deposit solely to transfer funds without genuine gaming activity.
You are responsible for checking transaction details before confirmation. A displayed balance may be corrected where a technical, payment, settlement, or administrative error has occurred. You have no right to retain funds credited by obvious mistake.
Clause 5
Casino Games and Sports Betting Rules
A wager is accepted only when it is recorded by mkt4 and confirmed within the account. Submission of a betting instruction does not itself guarantee acceptance. Sports odds may change before confirmation, and markets may be suspended during events such as goals, penalties, red cards, injuries, or material changes in live football.
Settlement is based on the official result or the applicable game and market rules. For EPL, Liga Super Malaysia, UFC, and other events, mkt4 may use recognised result sources selected for settlement purposes. Post-event disciplinary changes will not normally alter settlement unless the relevant market rules provide otherwise.
Casino outcomes are governed by the applicable game rules. Malfunctions, interrupted rounds, incorrect paytables, obvious pricing errors, or corrupted game records may result in affected play being cancelled and stakes being returned where appropriate. A visual display on a device does not override the validated server record.
Clause 6
Bonuses and Promotional Offers
Promotions are optional and may carry separate conditions concerning minimum deposit, qualifying games, wagering requirements, validity period, maximum stake, withdrawal limits, and excluded payment methods. The promotion-specific terms shown when an offer is accepted form part of these Terms & Conditions.
Unless stated otherwise, one welcome offer is available per eligible player, household, device, payment method, and network. mkt4 may withhold or remove bonus funds and related winnings where there is reasonable evidence of duplicate accounts, coordinated wagering, low-risk hedging, irregular play, exploitation of a technical error, or another attempt to obtain an unintended advantage.
Players should review all bonus conditions before depositing. A percentage offer or MYR maximum describes promotional value, not guaranteed winnings. Cancellation of a bonus may affect pending bonus funds and winnings connected to that promotion.
Clause 7
Withdrawals and Processing
Withdrawal requests are subject to available cash balance, account verification, payment ownership checks, completed promotional requirements, and security review. Where reasonably possible, mkt4 may return funds through the method originally used to deposit. An alternative verified method may be required where the original channel does not support withdrawals.
Processing estimates are not guarantees. E-wallet, DuitNow, FPX, and bank transfer times may be affected by verification status, payment partner maintenance, public holidays, banking interruptions, or additional security checks. mkt4 may divide a large payment into reasonable instalments where channel limits require it.
A withdrawal may be paused where account activity appears inconsistent, fraudulent, unlawful, or linked to a disputed payment. Legitimate funds will be handled after the relevant review is completed, subject to these terms and applicable obligations.
Clause 8
Prohibited Conduct
You must not use mkt4 to engage in any of the following conduct:
- Fraud, money laundering, identity misuse, payment reversal abuse, or unlawful activity;
- Collusion, chip dumping, coordinated betting, account sharing, or use of another person's payment method;
- Automated scripts, bots, scraping tools, unauthorised software, or attempts to interfere with platform operation;
- Exploitation of incorrect odds, game faults, bonus configuration errors, or other obvious mistakes;
- Threatening, abusive, discriminatory, or deceptive communications with mkt4 staff or other users;
- Use of mkt4 while underage, self-excluded, or otherwise legally prohibited from gambling.
Where a credible breach is identified, mkt4 may suspend the account, cancel affected wagers, remove improperly obtained benefits, request further evidence, or close the account. Any action will be proportionate to the circumstances and subject to applicable requirements.
Clause 9
Responsible Gambling and Self-Exclusion
mkt4 is intended solely for responsible entertainment by adults aged 21 and above. You should set a realistic entertainment budget, avoid borrowing to gamble, take regular breaks, and never chase losses. Deposit limits, session controls, cooling-off periods, and self-exclusion options may be available to help manage participation.
A self-exclusion request must be taken seriously. During an active exclusion, you must not attempt to register another mkt4 account or use another person's account. Reasonable steps may be taken to identify and close linked accounts. Full guidance is provided on the Responsible Gambling page.
Clause 10
Suspension, Closure, and Inactive Accounts
You may request account closure through the support channels shown by mkt4. Before closure, outstanding wagers may need to settle and any eligible remaining balance may be returned following verification. Account closure is separate from self-exclusion; users seeking protection from gambling should specifically request self-exclusion.
mkt4 may restrict, suspend, or close an account where required for security, verification, responsible gambling, prohibited conduct, legal compliance, supplier restrictions, or material breach of these terms. Where permitted and practical, the player will be informed of the reason and any steps required to resolve the matter.
Clause 11
Service Availability and Liability
mkt4 seeks to maintain a stable service but does not guarantee uninterrupted access. Maintenance, internet failures, mobile network issues, supplier outages, payment interruptions, device incompatibility, and events beyond reasonable control may affect availability. Players should not assume that a wager has been accepted unless confirmation appears in the account record.
To the fullest extent permitted by applicable law, mkt4 is not responsible for indirect, incidental, or consequential loss arising from ordinary gambling losses, device failure, internet interruption, or use contrary to these terms. Nothing in this clause excludes liability that cannot lawfully be excluded.
Clause 12
Privacy, Communications, and Changes
Personal data is processed for account administration, verification, transaction handling, security, customer support, responsible gambling, and other purposes described in the Privacy Policy. Service communications may be sent where necessary to operate the account. Promotional preferences may be managed through available account or support options.
mkt4 may update these Terms & Conditions to reflect product, operational, security, legal, or regulatory changes. The revised effective date will be displayed on this page. Material changes may also be brought to the player's attention through an account notice. Continued use after a change takes effect constitutes acceptance of the revised terms.
Clause 13
Complaints and Contact
If you believe a wager, transaction, promotion, or account decision has been handled incorrectly, contact mkt4 support with your username, the relevant date, transaction or bet reference, and a clear description of the issue. Do not include passwords or complete payment credentials. mkt4 may request additional evidence and will review available account and system records.
Customer support is available through the service channels presented on mkt4. The website contact email is [email protected] and is displayed as plain text. For general explanations of platform rules, players may also review the FAQ.